Wunaris / Help
Wunaris Support
Need help with Wunaris? We’re here.
App support
support@wunaris.comTell us what happened and what you expected. Include your device, app version and steps to reproduce the issue.
Privacy & data
privacy@wunaris.comFor questions about your information, privacy rights or account and data deletion.
Delete your account
Profile → Delete account
Open Wunaris, go to Profile, select Delete account and confirm. This removes your account and associated records from the active database.
Can’t access the app, or want to request account and data deletion by email? Request deletion.
Write from the email linked to your account where possible. We may verify ownership before processing the request. Never send your password or sign-in codes.
See the Privacy policy for what is deleted and what may be retained.A few common questions
I can’t sign in.
Check your connection and use the same sign-in method you used to create your account. If you signed up by email, check for a confirmation message, including in spam. If you still can’t get in, email support@wunaris.com with the error you see. Never include your password or codes.
My routine didn’t generate.
Check your connection and read the message shown in the app. Some equipment and focus combinations cannot support a complete routine. Review those preferences, choose a different focus, or create a routine manually. If a usage limit is shown, wait the time indicated before retrying. Contact us if the issue continues.
How do I delete my account?
Go to Profile → Delete account and confirm, or use the deletion email link above if you cannot access the app. Deletion is permanent. Removing the app alone does not delete your cloud account.
How do I report a problem?
Email support@wunaris.com with your device model, iOS or Android version, Wunaris version, and the steps that led to the issue. You can attach a screenshot, but remove private information first. Never send passwords or authentication codes.